Rhode Island's first Top 100 Dealer seeking an experienced individual that will oversee both Service Departments at Ocean House Marina and Service Center. This position is a senior position managing an existing Yard Manager and Service Writer/Consultant. Candidate must possess strong leadership and people skills, be computer literate in all phases of Microsoft Office products and adaptable to dealership management software, specifically Light Speed EVO.
To define and implement procedures for providing excellent customer service
To ensure that all service personnel comply with all billing procedures
To review all Service Bills for completeness & accuracy.
To order shop equipment as needed within annual budget.
To have all Shop & Yard Personnel be responsible to Service Manager
To make managerial decisions in the absence of General Manager
To hire and terminate Service Employees
To coordinate shop service scheduling. Assign resources as per schedule.
Adjust schedule to fit daily needs in conjunction with Service Consultant and Service Yard Manager
To recommend any major changes in procedures that will improve efficiency
To maintain and improve high customer satisfaction index, Review CSI Reports
To perform Employee Time Audits and make necessary corrections
To oversee Parts Manager in daily activities
To ensure all Yard Equipment is maintained in proper repair
To perform annual reviews of shop and yard personnel
To prepare annual department budget
To schedule employee training
To maintain library of Labor Job Codes
To update Spring & Fall Work Request Form and submit to Web Developer
To promote and maintain inter-department harmony
Yamaha Outboard Experience.
Valid Drivers License
Marine Service Management Experience
Great Organizational and Communication Skills
Additional Salary Information: Competitive pay based upon skill and experience, Health & Dental Insurance, Performance Bonuses, Retirement Plan, Vacation, Holiday and Sick Time
About Ocean House Marina
Ocean House Marina is a 35 year old business employing 20 full time employees. Business has two locations 2 miles apart. The marina has a 85 slips located on Ninigeret Pond in Charlestown. Marina is serviced by a launch ramp and fork lift. 5000 sq ft shop and office are also located on the 2.3 acre lot.
The nearby boat yard conveniently located off Rt.1 across from Ninigret Park has a 6000 Sq Ft shop ,storage rack capable of holding 90 boats and 3 acres of land.
Ocean House Marina, is not only a full service marina specializing in Yamaha Outboards but it also is an authorized dealer for Regulator, Scout, Rossiter, Maritime, Hurricane and Godfrey Boats.