We are looking for a Marina Manager that has experience to oversee two Marinas – one consisting of 133 slips and a second with 85 slips and adjoining campground with 41 sites. You should have outstanding customer service skills, strong leadership ability and experience with Marinas, houseboats a plus!
The Marina Manager is responsible for all aspects of unit operations and marina management, including the following:
Cultivating a team environment and providing exceptional customer service.
Dock maintenance, boat slips, equipment, rentals, and property to facilitate the fulfillment of financial goals and company initiatives.
Directing the management team and ensuring all staff members perform at a consistently high level.
Retail (Marina Store) operations
Motivates, instills accountability, and achieves results to drive success in the position.
Plan and develop daily operations. Forecast and analyze sales, labor, and profit; and, ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the unit.
Recruit, supervise, train, schedule, discipline, review, and direct the unit\'s management and staff.
Respond to customer inquiries and resolve customer complaints.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit\'s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
Represent the company in a professional and positive manner at all times. Maintain and enhance the company\'s image when interacting with clients, guests, associates, and vendors.
Ensure maintenance of all facilities including docks and grounds-keeping of surrounding areas.
Create and implement preventive maintenance programs for infrastructure/equipment and comprehensive risk management program, managing boats/vessel scheduling, slip leasing and collections.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Bachelor\'s Degree preferred.
2-3 years of food service management experience
3-5 years of Marina management experience.
Certified Marina Manager(CMM) designation or ability to obtain within three years of employment
Understands rules and regulations for managing a marina, including requirements by the National Park Service, and knowledge of Veeder-root system which monitors, volume/temperature/leaks of the fuel tanks.
Ability to swim.
CPR/First Aid Certification.
Ability to organize and produce diverse marina programs.
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. Ability to maintain confidentiality.
Excellent interpersonal, administrative, telephone and other communications skills.
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise moves in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Withstanding temperature extremes and inclement outdoor weather.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in fast-paced environment.
Physical presence at the job site is essential to perform job duties.
Typical office equipment (computers, phone system, fax, copiers, scanners, among others) and POS systems
Marina and dock maintenance equipment.
Guest Services offers competitive pay and excellent benefits, including Paid Time Off and a generous 401(k) Match.
Veterans, Minorities, People with Disabilities and Women especially encouraged to apply.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
About Guest Services Inc.
GREAT PEOPLE SERVING GREAT CLIENTS
Since 1917, Guest Services has worked tirelessly to earn our reputation as the premier private hospitality management company in the United States. We are proud to provide a wide range of customized hospitality management solutions for clients involved in dining services, resorts and hotels, recreational opportunities, unique retail outlets, special events, condominium management and fresh produce distribution.
Along the way, we have learned that each business – its mission, vision, values and environment – is unique. So, we create individualized management approaches for our clients’ operations in order to provide them with maximum value, peak efficiency and outstanding guest satisfaction ratings.
Guest Services supplies hospitality management services across a wide variety of client sites including government and business dining facilities, museums, hotels, resorts, conference centers, luxury condominiums, senior living centers, health care systems, state and national parks, school and university dining facilities, specialty retail stores, and full-service restaurants.
Today, we stand at the forefront of the hospitality management indu...stry, providing the highest quality food, lodging and leisure services for our clients. Guest Services is proud to serve more than 35 million guests annually at approximately 250 facilities nationwide.
From our humble start feeding government employees in Washington, D.C., from pushcarts during WWI, our growth and expansion have hinged on a single premise: to provide our clients and guests with the very best we have to offer. They deserve nothing less.